Shipping Policy

At Myeqwa, we are dedicated to ensuring that your selected drinkware—whether it’s a signature Mug, a delicate Glass Cup, or a high-performance Insulated Cup—reaches you in pristine condition. We employ specialized packaging protocols designed to protect fragile items during the global transit process.

1. Order Processing & Fulfillment

Every order placed with Myeqwa undergoes a meticulous preparation phase to ensure accuracy and product integrity.

Handling Time: All orders are processed within 2 business days. Please note that our fulfillment center does not dispatch parcels on weekends or public holidays.
Shipping Confirmation: As soon as your order is handed over to our logistics partners, an automated confirmation email containing your tracking number will be sent to your registered address.

2. Shipping Rates & Incentives

We offer transparent and competitive shipping tiers to enhance your shopping experience:

Standard Shipping: For orders that do not meet our promotional threshold, a flat shipping fee of $5.99 will be applied at checkout.
Free Shipping Promotion: We are pleased to provide Complimentary Standard Shipping on all orders with a total value exceeding $45.98.

3. Estimated Transit Times

To provide the most efficient service, we utilize a strategic logistics network. Based on your destination, the estimated delivery windows are as follows:

United States: 7 – 12 business days
Europe / United Kingdom / Canada: 7 – 15 business days
Asia / Oceania / International: 8 – 15 business days

Note: While we strive to meet these windows, actual delivery dates may vary due to carrier delays, weather conditions, or local customs processing.

4. Parcel Tracking

Transparency is key to our service. Once your package is in transit, you can monitor its progress via our official tracking portal using the provided ID. Please allow 24–48 hours for the initial tracking data to sync with the carrier’s system.

5. International Customs & Import Duties

Myeqwa ships its products internationally on a DDU (Delivered Duty Unpaid) basis. Customers are responsible for any local sales taxes, VAT, or import duties levied by their respective countries. We recommend contacting your local customs office for specific details regarding potential fees, as these are beyond our control and are not included in the purchase price.

6. Shipping Protection & Accountability

We take full responsibility for your order until it reaches your doorstep.

Damaged Items: Given the nature of glassware and mugs, if your item arrives broken or defective, please notify us at support@myeqwa.com within 72 hours of receipt. Please include clear photos of the damage and the packaging to expedite your replacement or refund.
Address Accuracy: The customer is responsible for providing a correct and complete shipping address. Myeqwa cannot be held liable for lost packages resulting from incorrect address entry.
Delivered Status: If a carrier confirms delivery to the correct address, the transaction is considered complete. If you cannot locate a package marked as "Delivered," please contact the local carrier directly to initiate a trace.

7. Corporate Contact Information

For questions regarding our logistics or to track an existing order, please reach out to our support team:

Brand: Myeqwa
Company Name: TWO FRIENDS A&A LTD
Business Address: Unit 1, Coronation Street, Pear Tree, Derby, Derbyshire, DE23 8NW, United Kingdom
Contact Phone: +1 (662) 479-4441
Support Email: support@myeqwa.com