Shipping Policy

Last Updated: July 25, 2025

Thank you for shopping with Myeqwa. This policy explains how we process, dispatch, track, and deliver customer orders, as well as the procedures for delivery delays, shipment problems, and order changes.

Order Processing and Estimated Delivery

Orders are normally prepared and handed over to the shipping carrier within 3 business days after purchase.

Once dispatched, the estimated delivery period is approximately 10–20 business days.

Orders submitted on a weekend will begin processing on the following Monday or the next available business day.

Please note that all delivery periods are estimates and may vary depending on the destination, carrier operations, customs procedures, and other circumstances outside our direct control.

Shipping Charges and Service Areas

A standard flat shipping fee of $5.99 USD applies to orders.

We currently provide delivery services to customers worldwide.

Depending on product availability and the customer’s destination, orders may be shipped from fulfillment facilities located in the United States, Canada, Australia, or the European Union. Certain products may also be dispatched directly by our manufacturing or fulfillment partners.

The shipping location is selected according to stock availability and the most efficient available delivery route.

Shipment Confirmation and Tracking

After your order has been dispatched, a shipping confirmation email will be sent to the email address entered during checkout.

This email will include a tracking number that can be used to monitor the shipment.

Customers may enter the tracking number on a universal parcel-tracking platform, such as 17track.net, or through the relevant carrier’s official tracking service.

Tracking details may require several business days to appear after shipment. A temporary delay in tracking activation does not necessarily mean that the package has not been dispatched.

Tracking Delays

It is common for tracking information to remain unchanged while a shipment moves between carrier facilities or passes through customs.

When the tracking record shows activity within the previous 7 days, the package is generally still in transit.

Please contact our support team when no new tracking event has appeared for more than 7 consecutive days. We will review the available shipping information and assist where possible.

Delays may occur because of customs inspections, carrier congestion, weather conditions, public holidays, transportation disruptions, or other events beyond our reasonable control.

Separate Shipments

Orders containing multiple products may be divided into two or more packages.

This may happen when items are stored at different fulfillment locations or when separate dispatch can provide faster delivery.

Each package will be assigned its own tracking number. Customers may therefore receive several shipment confirmation emails for the same order.

Order Changes

Requests to modify an order are highly time-sensitive.

To request a change to the shipping address, recipient details, product selection, size, color, quantity, or other order information, please email support@myeqwa.com within 12 hours of placing the order.

Your message should include:

The order number;
The email address used for the purchase;
A clear description of the requested change.

We will make reasonable efforts to update the order, but changes cannot be guaranteed after the order has entered processing, fulfillment, or shipment preparation.

Unsuccessful Delivery Attempts

If the carrier is unable to complete delivery, it may leave a delivery notice or update the tracking record with further instructions.

Customers should first contact their local postal office or the responsible carrier and provide the shipment tracking number.

The customer is responsible for arranging redelivery or collection when required by the carrier.

Packages Lost During Transit

If a carrier investigation officially confirms that a shipment was lost before delivery, we will arrange a replacement shipment without charging an additional product or shipping fee.

A replacement can only be issued after the loss has been confirmed through the carrier’s investigation process.

Packages Marked as Delivered

When tracking information confirms successful delivery, the shipment will be considered completed.

Myeqwa is not responsible for packages that are stolen, misplaced, removed, or otherwise lost after the carrier has recorded the shipment as delivered.

Customers should check with household members, neighbors, building management, mailrooms, local postal facilities, and the delivery carrier before reporting a missing delivered package.

Customs Duties, Import Taxes, and Additional Fees

International orders may be subject to customs duties, import taxes, brokerage charges, handling fees, or other assessments imposed by the destination country or local authorities.

These charges are not included in the product price or standard shipping fee unless explicitly stated during checkout.

The customer is responsible for paying all applicable customs duties, taxes, and import-related charges.

We do not control these fees and cannot predict their amount.

Shipping Address Responsibility

Customers must provide a complete, accurate, and deliverable shipping address when placing an order.

Myeqwa is not responsible for delays, failed deliveries, returned shipments, or lost packages resulting from incorrect, incomplete, outdated, or improperly formatted address information supplied by the customer.

Any additional shipping cost caused by an incorrect customer-provided address may be the customer’s responsibility.

Delivery Time Disclaimer

All processing and transportation timeframes displayed on our website are estimates rather than guaranteed delivery commitments.

We are not liable for delays caused by customs authorities, shipping carriers, extreme weather, transportation interruptions, public holidays, labor disputes, natural events, or other circumstances beyond our reasonable control.

By placing an order through our website, the customer acknowledges and accepts the shipping conditions described in this policy.

Customer Support

For shipping questions, tracking concerns, or assistance with an order, please contact us using the details below.

To help us respond efficiently, include your order number and the email address associated with your purchase.

Store Name: Myeqwa
Website: myeqwa.com
Email: support@myeqwa.com
Phone: 6624794441

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