FAQS

Welcome to the Myeqwa Help Center.

Below you'll find answers to many of our customers' most frequently asked questions. If you cannot find the information you're looking for, please contact our Customer Support Team at support@myeqwa.com.

For faster assistance, please include your Order Number and the email address used to place your order whenever you contact us.

Orders & Payment

How do I use a discount code?

Discount codes can be applied during checkout before completing payment.

Add your desired product(s) to the shopping cart.
Proceed to checkout.
Enter your discount code before finalizing payment.
- Mobile: Tap "Show Order Summary" to display the discount code field.
- Desktop: Enter the code in the discount box shown during checkout.
Once the discount has been successfully applied, complete your purchase using your preferred payment method.

Which payment methods do you accept?

We support a variety of secure payment options, including:

PayPal
Visa
MasterCard
American Express (AE)
Diners Club
Most major debit and credit cards
Apple Pay
Google Pay

How much does shipping cost?

A flat shipping fee of $5.99 USD applies to worldwide orders.

The final shipping charge displayed during checkout may vary if promotional offers or destination-specific pricing applies.

Shipping & Delivery

Do you ship internationally?

Yes. Myeqwa offers worldwide shipping.

Orders are dispatched from the fulfillment center that provides the most efficient delivery route based on inventory availability and the customer's location.

How long will delivery take?

Estimated delivery is generally 10–20 business days after your order has been processed and shipped.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You may use this tracking number on a universal parcel tracking platform, such as 17track.net, to monitor your shipment.

Why isn't my tracking information updating?

Please allow approximately 24–48 hours after shipment for tracking information to become available.

Temporary pauses while parcels move between shipping facilities are normal.

Why did my order arrive in separate packages?

Orders containing multiple items may be shipped separately from different fulfillment locations.

Each shipment will have its own tracking number, which will be sent by email.

Order Changes & Cancellation

Can I change my shipping address or contact information?

Order changes are time-sensitive. Please contact support@myeqwa.com as soon as possible with:

Your Order Number;
The email address used for your order;
Your updated shipping information.

Changes can only be made before the order enters the shipping process.

Can I change the items in my order?

If you need to modify the product, size, color, or quantity, please contact us immediately.

Your request should include:

Your Order Number;
Your Order Email;
The details of the requested change.

Requests can only be accommodated before the order enters fulfillment.

Can I cancel my order?

Orders may only be canceled before they have been shipped.

Please note that cancellation requests may be subject to a handling fee.

Orders that have already been dispatched cannot be canceled.

After Delivery

What should I do if my order arrives damaged?

Please contact support@myeqwa.com and provide:

Your Order Number;
Photos or videos showing the damaged item;
A photo of the shipping label attached to the package.

What if my product has a quality issue?

If you believe your item has a manufacturing defect or quality problem, please send:

Your Order Number;
Your Order Email;
A description of the issue;
Clear photos or videos showing the defect.

Our team will review the information and determine an appropriate solution.

I received the wrong item or something is missing.

Please contact us with:

Your Order Number;
Your Order Email;
A photo of the incorrect item received or a description of the missing item(s).

We will investigate the issue and work toward a suitable resolution.

Account & Communication

I didn't receive my order confirmation email.

Please check your Spam or Junk folder first.

If the confirmation email cannot be located, contact us with your name and the email address used during checkout. We will verify your order and resend the confirmation if necessary.

Why haven't I received my tracking number?

Tracking numbers are normally issued within 1–2 business days after order processing.

If this timeframe has passed, please check your spam folder before contacting Customer Support.

Customer Support

Store Name: Myeqwa

Website: myeqwa.com

Email: support@myeqwa.com

Phone: 6624794441

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