Return Policy

Returns, Refunds and Resolution Policy

Last Updated: July 25, 2025

Thank you for shopping with Myeqwa. We are committed to providing a transparent shopping experience and a fair resolution process whenever an order-related issue occurs.

If you need assistance with your purchase, please contact our Customer Support Team before taking any further action. To help us locate your order quickly, please include your Order Number and the email address used when placing the order in your message.

General Return Policy

All purchases made through our website are considered final.

We do not accept returns, exchanges, or refunds for reasons such as a change of mind, ordering the wrong product, selecting the wrong size or color, or any other personal preference.

Support will only be provided when an item is confirmed to have a manufacturing defect, arrives damaged during transportation, or differs from the product originally ordered.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please inspect the package immediately after delivery.

Any issue should be reported within 7 days of the delivery date.

To submit a claim, please email support@myeqwa.com and include the following information:

Your Order Number;
The email address used for the purchase;
A detailed explanation of the issue;
Clear photographs or video showing the damage, defect, or incorrect item received.

Once your request has been received, our support team will carefully review the submitted information.

If your claim is approved, an appropriate solution will be offered. Depending on the circumstances, this may include a replacement item, a partial refund, or a full refund.

Exchange Policy

We do not offer direct exchanges for different sizes, colors, styles, or product variations.

A replacement may only be issued after a claim has been reviewed and approved because the delivered item was damaged, defective, or otherwise affected by a verified quality issue.

Unauthorized Returns

Please do not return any merchandise without receiving prior authorization from our Customer Support Team.

If a return package is sent without our approval or without following the return instructions provided by our team, it cannot be accepted or processed.

Unauthorized returns are not eligible for replacement, refund, or any other form of compensation.

Need Assistance?

If you have questions regarding your order or our return policy, our Customer Support Team is ready to assist you.

For the fastest service, please include your Order Number together with the email address used to place your order whenever you contact us.

Store Name: Myeqwa

Website: myeqwa.com

Email: support@myeqwa.com

Phone: 6624794441

Your cart is empty

Cart • 0 items